Return Policy - MoBi Biz
Last Updated: July 23, 2025
At MoBi Biz, we aim to ensure the satisfaction of our wholesale partners. This Return Policy outlines the conditions under which products purchased from us may be returned for replacement, credit, or refund. Please read this policy carefully. By placing an order with MoBi Biz, you agree to comply with these terms.
Please Note: This policy applies to Business-to-Business (B2B) transactions. Purchases are made for commercial purposes, and as such, are not covered under consumer protection laws.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
 * Defective Products: Products that have a manufacturing defect and are not functioning as intended.
 * Damaged Products: Products that have sustained physical damage during transit before delivery to the customer.
 * Incorrect Products: Products that were shipped incorrectly (e.g., wrong model, color, or quantity) compared to your confirmed order.
 * Warranty Claims: Products covered by a manufacturer's warranty where the issue falls under the warranty terms. These are typically handled directly by the manufacturer's service centers.
2. Non-Eligible Items for Return
The following items are generally not eligible for return:
 * Products without their original packaging, accessories, user manuals, or any accompanying promotional items.
 * Products that have been used, opened, or installed, unless they are found to be defective upon initial use and reported within the stipulated timeframe.
 * Products damaged due to misuse, improper handling, neglect, unauthorized repair attempts, or accidents after delivery.
 * Products with physical damage not reported within 48 hours of delivery.
 * "Change of mind" returns or products ordered incorrectly by the customer.
 * Clearance, "final sale," or specially ordered non-stock items (unless defective).
 * Any product where the serial number or IMEI (if applicable) has been tampered with or removed.
 * Batteries or other consumable items where a return is requested after a reasonable period of use.
3. Return Procedure
To initiate a return, you must follow these steps:
3.1. Notify Us Within the Timeframe:
* For damaged or incorrect products: You must report the issue to MoBi Biz customer support within 48 hours of receiving the delivery.
* For defective products (DOA - Dead on Arrival): You must report the issue within 7 days of receiving the delivery.
* For defective products (post-DOA, within warranty): Refer to Section 5 (Warranty Claims).
3.2. Provide Necessary Information and Evidence:
* Your Order Number.
* Detailed description of the defect or damage.
* Clear photographs or videos of the product, packaging, and the defect/damage. This is crucial for all claims, especially for transit damage.
* Copy of the original invoice/bill.
3.3. Obtain a Return Merchandise Authorization (RMA):
* After reviewing your claim and evidence, MoBi Biz will provide you with a unique Return Merchandise Authorization (RMA) number if your return is approved.
* No returns will be accepted without a valid RMA number.
3.4. Pack the Item Securely:
* Pack the product securely in its original packaging, including all accessories, manuals, and promotional materials.
* Clearly write the RMA number on the outside of the package.
3.5. Ship the Product:
* MoBi Biz will provide instructions for shipping the product back to our warehouse.
* For confirmed defective or damaged items, we will arrange for reverse pickup or advise on shipping costs. For other approved returns, shipping costs may be borne by the customer.
* We recommend using a trackable shipping service and insuring the package for its value, as MoBi Biz is not responsible for items lost or damaged during return transit.
4. Inspection and Resolution
4.1. Upon Receipt: Once the returned item is received at our warehouse, it will undergo a thorough inspection by our quality control team.
4.2. Resolution Options:
* Replacement: If the product is found to be genuinely defective, damaged, or incorrect, we will offer a replacement of the same item (subject to availability).
* Store Credit: If a replacement is not available or mutually agreed upon, a store credit will be issued for the value of the returned item, which can be used for future purchases.
* Refund: Refunds will generally be processed only if a replacement or store credit is not feasible or applicable (e.g., in cases of order cancellation before dispatch, as per our Shipping Policy). Refunds, if approved, will be issued to the original payment method within 7-10 business days after the successful inspection. Shipping charges are generally non-refundable unless the return is due to our error.
4.3. Rejected Returns: If the returned product does not meet the eligibility criteria (e.g., found to be working, damaged by customer, missing parts), the return will be rejected. The customer will be informed, and the product will be shipped back to them at their expense.
5. Warranty Claims
5.1. Many mobile accessories carry a manufacturer's warranty. For defects or issues arising after the initial 7-day DOA period (but within the warranty period), customers are generally advised to directly contact the respective manufacturer's authorized service center for repair or replacement under warranty terms.
5.2. MoBi Biz will provide necessary invoice details to facilitate your warranty claim with the manufacturer, but our direct return policy primarily covers DOA and transit damage issues.
6. Important Notes
 * Proof of Purchase: Always retain your original invoice and proof of purchase for any return or warranty claims.
 * Packaging: Keep all original packaging for at least 7 days after delivery, as it may be required for returns.
 * Product Misuse: MoBi Biz is not responsible for any issues arising from the misuse or improper handling of products by the customer or end-user.
7. Changes to This Return Policy
MoBi Biz reserves the right to modify or update this Return Policy at any time without prior notice. The latest version will always be posted on our website. Your continued use of our services after any changes signifies your acceptance of the updated policy.
8. Contact Us
For any questions or to initiate a return request, please contact our customer support team:
MoBi Biz
Business Address in Nashik, Maharash
 Contact Email Address : support@mobibiz.co.in
Contact Phone Number 9112701234